Returns & Refunds Policy

Hydraulic Megastore are confident in the quality of products supplied, but sometimes something doesn’t work out and you may need to return an item. If an item is still in its original condition, we accept returns on most items, within 14 days of receipt – subject to the rules discussed throughout these FAQ’s.

We aim to refund you within 14 days of receiving the returned item(s).

If you request a refund for an item during the above timeframes but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery cost.

Responsibility

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, ensure that you get proof of postage in case you need to contact us about your return.

Hydraulic Megastore is not responsible for any items that are returned to us by mistake. If we’re able to locate them – not always the case – and you’d like these returned to you, we may ask you to cover the delivery cost.

We’re really sorry if you’ve received a faulty item.

Before returning your item to us, please contact our Customer Service Team on 01472 255928 or email hello@hydraulicmegastore.com, on the same day your item(s) has arrived.

Our phone lines and email are open 8:00am till 5:00pm Monday to Friday, whilst emails are also monitored 24 / 7.

Please contact our customer service team on 01472 255928 or email hello@hydraulicmegastore.com with the dispatch note number and/or invoice number, our team will provide you with the correct information on how and where to your item(s). Some information would be:

• Our team will issue an authorised returns number and to discuss the best method of returning your order by collection or postal return
• Goods must be returned undamaged and within 14 days of receipt
• If returning your order by post, please send to the address provided by our customer service team using a recorded delivery service, also adding the returns number to the outside of the parcel
• Please retain a proof of collection/posting receipt until your refund has been processed. Should 14 days lapse, please contact our customer service team with details of your return and the date sent

Exclusions

Returns are accepted for most items sold on our website, however there are certain goods that cannot be returned – please see the following examples:

• Custom Hydraulic Hoses
• Bespoke Power packs
• Bespoke Cylinders

Please contact our team for more information on whether your product meets the return requirements.

Hydraulic Megastore reserves the right to charge a handling fee for non-stocked special-order items, if we incur a restock fee from the supplier, it will be passed on. We may also charge a re-stocking fee for any orders that have been delivered correctly but the customer has decided to return i.e. if something is no longer required.

Please make sure you return your order within 14 days of receipt, our Customer Service Team will then begin inspection on your item(s) to ensure that it meets the right specifications as originally sold.

Upon completion of investigation, our team will issue you a refund within 14 days – please note that this may take longer depending on who you bank with.

If you have ordered an item and it turns out you’ve ordered the incorrect part, please contact us to discuss an exchange.

The same procedure regarding returns on selected product exclusions, still applies with exchanges. Some items are quick, easy, and hassle free to return and exchange, whereas some cases some items cannot be exchanged – our team will outline these exclusions upon discussing with you.

• The goods must be in an unused condition and fit for resale. This will be at our discretion when assessing the returned.
• Appropriate packaging must be used to ensure that the goods are not damaged during transit. Damages incurred during transit may impact your return enquiry.
• Any instruction manuals and accessories must also be included to process your returns claim.
• The goods must be processed and dispatched for return within 14 days of receipt of goods by the customer.
• All returns must include a Hydraulic Megastore issued returns number.

If we’ve had to order your items in specifically from a supplier, we don’t want to put this stock back on our shelves as it may not sell again for a number of months, so we will aim to return it to the supplier. If the supplier has a handling charge, we will pass it on to you.

If an order has been supplied from our stock, we may apply a small handling charge if the order has been supplied correctly and returned for no fault of ours.