What is your Returns Policy?
Hydraulic Megastore are confident in the quality of products supplied, but sometimes something doesn’t work out and you may need to return an item. If an item is still in its original condition, we accept returns on most items, within 14 days of receipt – subject to the rules discussed throughout these FAQ’s.
We aim to refund you within 14 days of receiving the returned item(s).
If you request a refund for an item during the above timeframes but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery cost.
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back to us, ensure that you get proof of postage in case you need to contact us about your return.
Hydraulic Megastore is not responsible for any items that are returned to us by mistake. If we’re able to locate them – not always the case – and you’d like these returned to you, we may ask you to cover the delivery cost.